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Call Center Agents

MONTGOMERY, AL 36117-1837

Post Date: 06/22/2018 Job ID: 16823 Industry: None



Lyons HR is hiring for Call Center Agents!

$9 per hour
$10 per hour for bilingual Reps (English/Spanish)

Must be available from 7am- 10 pm seven days a week with 2 days off per week




1. APPLY ONLINE HERE

2. EMAIL US: After you' ve completed the application in full, email mcain@lyonshr.Com (Include your full name and the job description)

3. WE' LL EMAIL YOU: You' ll receive a link to the onboarding forms and a set of call center assessments from Kenexa Assess.

If your scores qualify, you' ll be contacted for the next steps!

JOB OVERVIEW

Duties and Responsibilities

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.



Open availability:
Monday through Sunday
7 a.M. To 10: 00 p.M.

Skills and Specifications:

Experience in dealing with the public.
Excellent communication skills, including verbal with proper grammar.
Ability to work with others in a close manner.
Good computer skills.
Good multitasking skills.
Technical expert in related computer applications.
Able to react effectively and calmly in emergencies.
Able to maintain customer confidentiality.

Education: High school diploma or equivalent.

Job Type: Full-time, Temporary

Salary: $9.00 /hour


Requirements:

  • Ability to seamlessly maneuver through computer screens/software
  • Capable of working a schedule that will include days, nights or weekends
  • Requires a minimum typing speed of 20 WPM or 5000 KPH while talking to customers
  • Successful completion of background check & pre-employment screening
  • Excellent communication and interpersonal skills
  • Proper grammar usage & ability to speak correctly and clearly
  • Sales, customer service or hospitality experience

Apply online now!

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